Shipping & Returns

Prints are packaged and sent via a fulfilment centres in the UK, EU, USA and Canada. As a result, in most cases, customs charges will not apply. However if customs charges are payable then this remains the responsibility of the customer and any delays due to customs should be taken into consideration.

Prints are dispatched within 3 working days and shipping takes between 1-2 days in the UK and 5-10 internationally (but please allow up to 21 days).

Returns

Due to products being printed externally and especially for you, refunds are only possible if the production process has not started. If you decide to cancel your order before this then please email me in the first instance hello@mdonnestudio.com. If the order is in production then unfortunately exchanges are also not possible.

If your product arrives damaged then please contact me to discuss.